A2Z Field Services Privacy Policy

A2Z Field Services, LLC (“A2Z,” “we,” “us,” or “our”) is committed to protecting your Personal Information (as defined below) and your right to privacy. This Privacy Policy ("Policy") describes our policies and practices with respect to our collection, use, disclosure, and protection of your Personal Information. If you have any questions or concerns about our Policy or our practices with regards to your Personal Information, please contact us at contactus@a2zfs.com.

Collection & Disclosure of Information

Personal Information is that information which identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your household, or your communications device (computer, tablet, mobile phone, etc.).

A2Z does not sell your Personal Information. A2Z is committed to collecting Personal Information responsibly and safeguarding it according to detailed security standards.

We collect Personal Information directly from you when you actively provide it, and we may also collect additional information in the course of our interactions or during the provision of our services.

Categories & Examples of Personal Information

Below are categories and examples of the types of Personal Information we may have collected or may collect about you.

Category	Examples
Identifiers	Name, alias, address, phone number, IP address, email address, account name, or other similar identifiers.
Personal Customer Information	Social security number, driver’s license, bank account information, credit card numbers, or medical data.
Protected Characteristics	Age, race, gender, marital status, or veteran/military status.
Commercial Information	Property record or services obtained.
Internet/Network Activity	Browsing and search history, mobile app usage, cookies, geolocation, or interactions with our website.
Professional Information	Job history or performance evaluations.

We retain Personal Information from the above categories for as long as necessary to achieve the purpose for which it was collected, to fulfill legal or contractual obligations, or for as long as permitted by applicable law. We may retain aggregated or deidentified information indefinitely.

How We Use Your Personal Information

By submitting Personal Information to A2Z, or providing it directly or indirectly to A2Z for the purposes of using A2Z's Website or services, you hereby represent that you consent to A2Z's collection and use of your Personal Information for a variety of purposes permitted by law, including:

For vendor support, business development, and/or other commercial purposes to run our business, including resolving billing or financial disputes.
To provide you with information or our services.
To communicate with you, including in response to your inquiries and to fulfill your requests.
To allow you to apply for our services and to evaluate your eligibility for such services.
To authenticate your identity or the identity of your business, and to prevent fraud, including by confirming your identity.
To provide you with the A2Z Website or allow you to access features within the Field Compass mobile application, including creating your account and managing your account, and to improve our Website's interface and functionality.
To inform you of changes to our Policy and/or the Terms of Service relating to the services you receive from us.
To maintain and upgrade the security of the services we provide to you and any information collected about you.
For legal, compliance, and risk management purposes, and other legally permissible or everyday business purposes, including data analysis, enforcement of A2Z's Terms of Service, and compliance with law enforcement and other legal processes.

For more details, please contact us at contactus@a2zfs.com.

Disclosure of Personal Information

We do not sell nor disclose your Personal Information to any third parties for their own marketing purposes. We may disclose your Personal Information to our business partners, service providers, clients, or other entities that have a legitimate business need to know such Personal Information in the course of their duties, as permitted by applicable law, for the following purposes:

To improve our services and for auditing purposes.
To comply with applicable legal requirements or to respond to requests from public and government authorities.
To secure our services, detect security incidents, and enforce violations of applicable Terms of Service.
To protect our rights, privacy, safety or property, and/or that of our business partners, affiliates, clients, agents, you, or others.
To allow us to pursue available remedies or limit the damages that we may sustain.

We also engage service providers to deliver services to you on our behalf, including for payment, money transfers, and check processing, and to assist us with technology support. Our service providers are contractually bound to protect the confidentiality and security of the Personal Information shared with them.

We may also disclose the following categories of Personal Information to third parties as necessary for business, legal, or operational purposes:

Operating Systems and Platforms: Identifiers and internet or network activity.
Business Partners and Affiliates: Identifiers, internet or network activity, personal customer information, commercial information, and professional or employment-related information.

Terms of Service for SMS Communication

By providing your mobile phone number and opting in for SMS, you consent to receive messages from A2Z Field Services. Your phone number and consent to receive SMS text messages or push notifications will not be shared with third parties.

After consenting to SMS, you may receive text messages for one or more of the following business purposes:

Responding to your inquiries and providing customer support.
Coordinating with you to perform services and providing you with relevant updates.
Maintaining your account and processing payments.
Providing you with order updates, alerts, and other notices that may be relevant to you.
Sending you SMS text messages or push notifications pertaining to business transactions.

Message and data rates may apply for SMS. Message frequency may vary.

To discontinue receiving text messages, you may reply STOP to any SMS message or contact us at contactus@a2zfs.com. Upon receiving your opt-out request, we will cease sending you SMS messages.

Reply START to start receiving text messages again. For assistance, text HELP or visit our Privacy Policy

Cookie Policy

A cookie is a piece of data stored by a user's browser that helps a website or service recognize that user's unique computer. We may use cookies or other similar technologies to collect information about you so we can provide the experiences you request, recognize your visit, track your interactions, and improve your experiences.

Information about the process to disable cookies may be found on your internet browser provider's website should you wish to remove or opt-out from our use of information from cookies.

Children Under Age of 13

Our Website is not intended for children under 13 years of age, and no one under age 13 is permitted to provide any information to or through the Website. We do not collect Personal Information from any person that we know to be under age 13. If we learn we have collected or received Personal Information from a child under 13, we will delete that information.

If you believe we might have any information from or about a child under the age of 13, please contact us via email at contactus@a2zfs.com.

Data Security

We have implemented commercially reasonable organizational, technical, and administrative measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure; however, the safety and security of your Personal Information also depends on you. Never share your password and maintain it in a secure location. If using a shared computer, you should take proper steps to fully sign off, clear cookies, and always log out of any site when providing Personal Information.

Suspected security incidents should be reported to A2Z via email at itadmin@a2zfs.com.com or telephone at 614.873.0211.

Additional Privacy Rights of California Residents

This Privacy Notice supplements our general Privacy Policy and applies solely to California residents (“Consumers” or “you”), in accordance with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA). Any terms defined under the CCPA have the same meaning in this notice.

Your Privacy Rights Under the CCPA

As a California resident, you have the following rights:

Right to Know: Access the Personal Information we collect, use, disclose, or sell.
Right to Delete: Request the deletion of your Personal Information, subject to legal exceptions.
Right to Correct: Request corrections to inaccurate Personal Information.
Right to Opt-Out: Opt-out of the sale or sharing of your Personal Information.
Right to Limit Use: Restrict the use of Sensitive Personal Information to necessary purposes.
Right to Non-Discrimination: Be treated equally, regardless of exercising your privacy rights.

How to Submit a Consumer Rights Request

You may exercise your rights by:

Emailing us at contactus@a2zfs.com
Calling us at 614.873.0211

Identity Verification

To protect your privacy, we must verify your identity before processing your request. You may need to provide information specific to you, such as identifying details or prior interactions with us.

If acting through an authorized agent, you must provide a signed declaration authorizing them to act on your behalf, along with their full name, address, email, and phone number.

Our Response Timeline

Standard Requests: We respond to verified requests within 45 days.
Opt-Out Requests: We respond to opt-out requests within 15 business days.
Complex Requests: We will notify you and may take up to 90 days to respond.

Policy Updates

From time to time, we may add to, delete, or otherwise revise the terms of this Policy. When such changes are made, we will post the updated Policy on our website, https://a2zfs.com ("Website"). Any changes to the Policy are effective immediately upon posting of the Policy, and your use of A2Z's Website and services constitutes your agreement with the terms of the Policy.

Last Updated: November 20, 2024